Can I get my money back from my Ventra card?

Registered account holders who are unable to deplete their Ventra Transit Account due to an unplanned move or relocation out of the State of Illinois may request a refund of remaining Transit Value on a registered Ventra card with a minimum balance of $10, which will be mailed to their new address.

How do I get a refund from Ventra?

Customers who purchased a Monthly Pass via the Ventra mobile app will receive a refund to their original method of payment. Email [email protected] and provide your username, email associated with your Ventra account and/or the order number.

Can you transfer Ventra balance?

If you have a balance of unused funds or unused passes and if your card is registered, you may transfer your balance to your new card by calling Ventra Customer Service. If you need to transfer an active pass to a full fare Ventra Card, please visit the Ventra Customer Service Center located at 567 W.

Why is my CTA card suspended?

Riders who have negative balances may notice a “suspended” tag on their account. Add more money or contact Ventra customer service if the negative balance should not have occurred because there was money in the account or you have an active unlimited pass.

Can you use a Ventra Card for more than one person?

Can I pay for more than one person with the same Ventra Card? With Ventra, you can pay for up to six additional riders traveling with you. The first tap will utilize value from a pass (if you have one). Any subsequent taps will deduct from transit value only, so be sure to have enough transit value on your Ventra Card.

Can Ventra Card be used as debit card?

Ventra Prepaid Debit* Regular Ventra Cards offer a prepaid debit option which, if activated, allows you to load money into a prepaid debit account and use your Ventra Card to make regular retail purchases anywhere MasterCard is accepted.

Can you go negative on a Ventra Card?

RTA Chairman: Ventra an “Unacceptable and Systemic Failure” “The CTA does not lose any money when a customer boards trains or buses with a Ventra card that has a negative balance,” Chase said. “The CTA is paid fully and immediately for each trip taken. Cubic bears all risk for any customer with a negative balance.

Can you load Ventra cards at Walgreens?

In addition to major retailers, including CVS/pharmacy and Jewel-Osco, Ventra cards will be available at launch at hundreds of Currency Exchanges and independent neighborhood shops. Walgreens will begin offering Ventra cards at 159 locations shortly after the September launch.

Can I add money to my Ventra Card online?

You can reload transit value online at ventrachicago.com, by phone at 1-877-NOW-VENTRA, via the Ventra Mobile App, at all CTA rail station vending machines and at more than 1,000 retailers and currency exchanges across Chicago.

Can I punch a hole in my Ventra card?

It’s my card – can I punch holes in it or put stickers over the front? No, don’t deface the card. If you poke holes or put stickers on the card, it could stop working.

Why does my U-Pass have a negative balance?

Negative balances are the #1 reason that a U-Pass stops working. A negative balance can occur when a card is used outside activation dates, if the card is accidentally swiped twice without having funds loaded onto the fare portion of the card, or if a card is swiped on Pace buses.

Refunds can be issued for either the money in the transit account, any unused unlimited rides passes or a combination of the two with a maximum value of $300. Riders who want to seek a refund have to either call Ventra customer service at 1-877-669-8368 or stop by the Ventra customer service center, 165 N. Jefferson St.

What happens if you dont return a Ventra Card?

Potential Problems With Ventra Card Refunds Besides having a strict refund policy, Ventra could cost you money if you don’t request a refund for the remaining balance on your card. As stated in their Terms and Conditions, your Ventra card will be charged a recurring dormancy fee of $5 if your account is inactive for more than 18 months in a row.

What is the cost of a replacement Ventra Card?

Replacement Ventra cards come with a $5 non-refundable fee, except when they’re issued for damaged cards. The $5 fee will be void only if the damage was not caused by improper handling or customer misuse, and if the card hasn’t been activated yet.

How do I contact Ventra customer support?

1 Prepare the information that the customer support agents might need, including your contact details and the card serial number 2 Dial 1-877-NOW-VENTRA (1-877-669-8368) to reach the Ventra Customer Call Center 3 Use DoNotPay to cut the waiting time and jump the queue since the odds are you won’t be the first in line