How do I replace a broken Ooma?

1. Yes. But, you must notify Ooma Telo Customer Service you are replacing the Ooma Telo Unit with a new one and supply them with the new Ooma Telo Unit’s Serial Number and MAC address.
2. You should confirm with Ooma.
3. Keep your number at no charge.

Why is Ooma not working?

Verify that your Internet connection is functioning properly. Try rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the network connection recovers.

How do I reset my Ooma box?

Power off the Telo unit, wait around 15 seconds, then power it back on, 2. When the logo starts flashing RED, press and hold ‘Stop’ and ‘Trash’ keys at the same time, … see more. 2.

Why is there no dial tone on my Ooma?

If the status indicator on the Base Station is blue but you don’t hear a dial tone, check that the phone is correctly plugged into the PHONE port of the Base Station.

How do I reactivate my Ooma?

During activation, you’ll choose your phone number, set up your 911 service, and create your My Ooma account. The process generally only takes 5-10 minutes, so when you’re ready to begin just grab your Ooma device and visit the activation page at http://www.ooma.com/activate/.

How do I contact Ooma?

(888) 711-6662Ooma Inc / Customer service

Is Ooma Hub still supported?

As a valued Ooma Hub owner and one of our earliest customers, we’d like to thank you for your support over the years. As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago.

How do I reconnect my Ooma?

Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer. Use the computer and open up a browser to setup.ooma.com. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network.

Why is my Ooma flashing purple?

Blinking Purple System Status Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.

Does Ooma work with WIFI?

Product Description. the ooma wireless + Bluetooth adapter enables your ooma Telo to connect to the internet wirelessly using your Wi-Fi network. This gives you the flexibility to install your Telo anywhere in your home where you have access to Wi-Fi.

How do I reboot my Ooma base station?

Connect the included AC adapter to power the Base Station. Connect a computer or router to the Base Station for additional setup options. Push down and hold for 10 seconds while plugged in to perform a factory reset of the device.

How do I change my Ooma dial tone?

You can navigate to your new ring tone by pressing the Menu key on your Handset and then going to Settings, then Ring pattern, then External ring or Internal ring, then User defined ring tone. Once you have located your custom ring tone, you can set it as the default ring tone for your HD2 or HD3 Handset.