How do I contact PG&E?

(800) 743-5000Pacific Gas and Electric Company / Customer service

How long will PG&E outage last?

1-2 hours
How long will my outage last? How often will it happen? If your block is called, you will experience an outage of typically 1-2 hours. Once your outage is over, your block should not be shut off for a rotating outage block again until all the other blocks in PG&E’s service territory have been called.

How long does it take PG&E to restore power?

within 24 hours
PG&E will restore electric service within 24 hours, unless the cause is absolutely beyond our control, or we will automatically credit your account $30 for each 24-hour period you are without service.

Will PG&E reimbursement for spoiled food?

Food spoilage and other similar claims should be made promptly. Such claims are paid only if they are submitted and resolved within one year from the date of the incident. Generally, the statute of limitations for filing an action involving personal injury is two years from the date of the incident.

How do I contact PG&E customer service?

Then, call PG&E at 1-800-743-5000. Take care of tasks quickly and easily online. Pay your bill, start or stop service, get financial assistance and more. The options below will take you straight to your request.

What is a PG&E scam attempt?

These are fraudulent attempts to collect payments from prepaid cards, represent a PG&E initiative, or sell a service such as “solar evaluation.” Beware of requests for your personal information. Opens in new Window. Opens in new Window. Power shutoffs during wildfire season—are you prepared?

How do I start or stop my PG&E service?

Please log in again. Start or stop service. If you’re an existing customer moving within PG&E’s service area, you can stop service on your current home and start service on your new home in a single transaction. In most cases, you can start or stop service on the same day you complete your request—or arrange for service up to 60 days in advance.

Where can I pay my PG&E Bill Near Me?

To find an NPC near you, call 1-877-743-5950 or use our Payment Center Locator. You MUST bring your 11-digit PG&E account number or a copy of your bill with you. You may pay by cash, check, money order or cashier’s check. Walmart locations accept cash and PIN-based debit cards.