How do I make a complaint to the CEB?

COMPLAINTS & ENQUIRIES

1. Phone us at any of our Customer Walk-in centres;
2. Call in person at any of our Customer Walk-in centres;
3. Mail your letter to the Customer Services Officer of your area;
4. Send us an email to [email protected].

How do I contact ceb?

CEB 130 Helpdesk The CEB provides a 24/7 emergency and fault reporting service for complaints relating to faults and power outages. Just dial ‘130’ and our agent will attend to your call within the shortest possible delay. You can also obtain up-to-date information on power outages from our 130 helpdesk.

How do I use MoKouran?

To start using the “MoKouran” Application, the customer must first download the App on Google Playstore or App Store and register for the services on the same App by using their Business Partner number, National Identity Card number and Invoice Number.

How do I check my CEB bill?

A SMS indicating your account balance using the “Know your bill by SMS” facility. – Simply type B followed by the 10 digit Account Number, with or without a space, and send to 1987.

How do I change my name on my CEB bill?

The Government Information Center

1. Photocopy of deed of ownership or Lease agreement or any other ownership document.
2. Copy of bills fully settled.
3. Certificate of Gramasevaka (form can be obtained from above office)
4. Copy of NIC.

How do I pay my CEB bill during lockdown?

You can pay your bill in person, by cash or cheque, at any of our Cash Offices. Please avoid paying your bill during peak period (29 ). This will reduce your queuing time.

How can I get electricity in Mauritius?

Apply In Person

1. To apply for an electricity connection, you should make your application to the Central Electricity Board (CEB).
2. Visit the CEB office in your location and approach the customer care desk, then express your interest in the electricity connection to the service official at the customer desk.

What is CEB?

Acronym. Definition. CEB. Common English Bible (edition)

How do I register for CEB SMS service?

If you are an electricity consumer in any of the Island wide, you can register to this service by following any of the following steps.

1. Type reg your 10 digit Electricity Account number and text to 1987. ( Eg: Reg 1597302235)
2. For Balance Query ” B 1597302235 “

How many customers does the CEB have in Mauritius?

The total number of customers in Mauritius has crossed the figure of 465,000. The CEB provides a 24/7 emergency and fault reporting service for complaints relating to faults and power outages.

How many customer service centres are in Mauritius?

The CEB has in operation 15 Customer Service Centres and 3 stand-alone Cash Offices island-wide. The total number of customers in Mauritius has crossed the figure of 465,000. The CEB provides a 24/7 emergency and fault reporting service for complaints relating to faults and power outages.

What is the CEB customer service portal?

The Customer Service Portal of the CEB provides online customer services and facilities. Behind a secure online registration and login, customers are empowered to do online payment, calculate their bills, check their consumption or balance, and get their account statements. Register today and enjoy a new customer experience.

Where is the Central Electricity Board (CEB) located?

The Central Electricity Board (CEB) is a parastatal body wholly owned by the Government of Mauritius and operating under the aegis of the Ministry of Energy and Public Utilities. PO Box 134 Rue du Savoir,